Thousands of unemployed Coloradans flooded the state’s unemployment site on Sunday, just doing what they had been instructed to do: Request payment on Jan. 3.
But many found themselves stymied by a system that would not let them log in or by a note telling them they weren’t allowed to request a payment. And by late morning, the system was overwhelmed, with many users complaining they could not get through.
The issue was blamed on the email that “erroneously instructed (recipients) to file for weekly payments on Sunday,” a Colorado Department of Labor and Employment spokesperson said.
About a half-million people were sent the “action required” email last week reminding them to make a request before the state put all claims on pause in order to move everyone to an upgraded computer system. But not everyone was eligible to make a request on Sunday.
This also had nothing to do with the end of extended or pandemic benefits, or the start of new federal benefits. The new 11 weeks plus an additional $300-per-week payment of federal benefits have not started in Colorado. The state must separately reprogram its computer system to add the federal unemployment benefit.
This story is being published partially online and in full in print editions through an agreement with the Colorado Sun. Read the full story online at coloradosun.com.