Aiyana Gifts is a print-on-demand company, which means that all of our products are uniquely created and produced only once an order is placed. This bespoke approach to online retail means that we do not typically support returns and exchanges for products where the customer has made an error in choosing the size, color, or if they have simply changed their mind.
Nonetheless, Aiyana Gifts stands behind the quality of its products. In the event of a damaged item or a manufacturing error, we are committed to offering a complimentary replacement or a refund if you reach out to us within 30 days following the delivery of the product. To address such concerns, please connect with our customer service team via the “Contact us” form on our website and provide a clear photograph that illustrates the problem. If you encounter an issue that affects multiple products bearing the same design, we may ask for an additional photo (or video) showing all the compromised items together, which helps us verify the issue and prevent future occurrences.
Please be aware that Aiyana Gifts cannot be held responsible and will not provide replacements or refunds for mistakes made by customers regarding size or color selection. In the case of delivery issues, you may choose to request a replacement, subject to an additional charge, or a partial refund. For our direct-to-garment (DTG) products, we allow for a tolerance of 0.5 inches in print placement. Therefore, slight variations in the positioning of the design are not deemed as flaws.